After seeing your post, I will be calling Ring and AT&T tomorrow. I have had AT&T home networks for 15 plus years and never had an issue until now. I will NOT pay AT&T to fix this issue, them MUST admit the problem and correct it. I then switch back my 2nd phone to be on Verizon and it works. It ALWAYS says trouble connecting with phone. After I setup on hotspot, I tried to see live view from my AT&T home network. I can ONLY do this while EVERYTHING is on the Verizon network. I tried the Hotspot on my Verizon phone and it worked in seconds. I manage 900+ computers and 400+ iPhones. I have been in the computer field for 20+ years.
#Att router wifi not working install
I had to install a new transformer, easy enough. It recently died, so Ring gave me a nice discount on the Pro. I have had a Ring doorbell for almost 3 years. Thank you ihateat_t19, I thought I was going crazy. Unfortunately I'm stuck with ATT until Comcast can enter my community but I will be getting rid of att in a heartbeat when that happens.
#Att router wifi not working how to
I went as far as doing packet captures with wireshark and I can clearly see where ring send the sync packets but never gets an acknowledge back this failing 3 way handshake ( which is why the ring app thinks the device is offline) That alone is tell tale att is blocking but again they will say they didn't do anything they will blame everything but themselves and blame Ring. Worse is the people you talk to on the phone are too stupid following scripts to troubleshoot with sense and all they do is tell you to reboot and look for any excuse to say it's not them, and of course the public cant get to the people who know how to fix it. Xfinity hotspot.worked! So once your public IP changes to one that ATT does not own ring will work. I spent 2 days opening ports and doing things I never had to when it was working. I Then decided to try a vpn connection with the SAME att router and setting I had that work before, guess what it worked! Tried the same thing using a tmobile connection. The ring device says its offline even though I can ping the device locally and get a response. ATT is blocking ring they will deny it because they are full of it, but I have concrete proof they are. I had Ring door bell that was working flawless with ATT fiber for about 8 months. A week ago live view and notifications stopped working.
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